Our Commitment to Your Privacy and Security
AIRGASES, based in Dammam, Kingdom of Saudi Arabia, is a professional supplier of industrial gases and equipment. We maintain an unwavering commitment to safeguarding your personal information through strict adherence to applicable Saudi data protection laws and international best practices. This comprehensive policy serves to protect both your rights as our valued customer and our company's legitimate interests.
We believe transparency is fundamental to trust. This policy clearly explains what data we collect, how we process and use it, the circumstances under which it may be shared, and your rights regarding your personal information. By engaging with AIRGASES for your industrial gas and equipment needs, you place your trust in us, and we take that responsibility with the utmost seriousness and professional care.
What Information We Collect and Why
Personal Data You Provide
When you place orders, register an account, or contact our team, we collect essential information, including your name, contact details, company information, job title, and other related data to facilitate seamless transactions and communication.
Technical Data Collection
We automatically gather technical data, such as IP addresses, device information, and browsing behaviour, on our website to improve service quality, enhance security measures, and optimise your user experience with our platform.
Third-Party Information
Information from delivery partners and logistics providers may be used to ensure accurate order fulfilment, timely deliveries, and effective communication throughout the supply chain process for your industrial gas requirements.
Cookie Usage: We use cookies and similar technologies solely to enhance your browsing experience and enable essential site functions. You maintain full control and can manage your cookie preferences at any time via your browser settings.
How We Use Your Information
01
Order Processing and Delivery
To process and deliver your orders of industrial gases and equipment efficiently, respond promptly to your enquiries, and provide comprehensive support throughout your customer journey with AIRGASES.
02
Personalised Service Experience
Personalise your experience with tailored product recommendations, relevant communications about industrial solutions, and customised services that specifically address your operational and technical requirements.
03
Legal Compliance and Security
To comply with Saudi legal obligations, prevent fraudulent activities, detect misuse, and protect AIRGASES and our customers from security threats while maintaining the integrity of our business operations.
04
Continuous Improvement
To improve our website functionality, enhance our industrial gas services, and optimise customer support through systematic data analysis, user feedback evaluations, and ongoing performance assessments.
Sharing and Disclosure of Your Data
Our No-Sale Guarantee
AIRGASES operates under a strict policy: we do not sell, rent, or trade your personal information to third parties under any circumstances. Your data privacy is non-negotiable and fundamental to our business ethics and customer relationships.
Trusted Service Partners
We may share your data exclusively with trusted service providers, including logistics partners, payment processors, and technical support services, strictly for fulfilling your orders and delivering contracted services with excellence.
Legal Disclosure Requirements
Disclosure may occur when required by Saudi law, governmental regulations, or court orders or to protect the rights, property, and safety of AIRGASES, our customers, employees, or the general public in accordance with legal frameworks.
Third-Party Obligations
All third parties with whom we share data are contractually obligated to maintain strict confidentiality, implement appropriate security measures, and use your information only for the specific purposes we have authorised and documented.
Your Rights and Choices
Access and Correction Rights
You have the right to access, review, correct, or request deletion of your personal data held by AIRGASES, subject to legal retention requirements and operational necessities for ongoing business relationships and contractual obligations.
Marketing Communication Control
You may opt out of marketing communications at any time by contacting our privacy office directly, using unsubscribe links in our emails, or updating your communication preferences through your customer account settings.
Cookie Management
You maintain full control over cookie preferences and tracking technologies through your browser settings, which allow you to accept, reject, or customise cookie usage according to your privacy preferences and requirements.
Exercise Your Rights
For any privacy-related enquiries, to exercise your data protection rights, or to raise concerns, please contact our dedicated Data Protection Officer at privacy@airgases.com.sa for prompt and professional assistance.
Data Security and Retention
Robust Security Measures
AIRGASES employs comprehensive technical and organisational security measures, including encryption, access controls, secure servers, and multi-layered authentication to protect your data from unauthorised access, alteration, disclosure, or loss.
Retention Policy
We retain your personal information only for as long as necessary to provide contracted services, comply with Saudi legal obligations, resolve disputes, enforce agreements, and maintain accurate business records for legitimate purposes.
Continuous Improvement
Regular security checks, risk evaluations, and system updates help us keep our data protection methods up to date with industry standards, legal requirements, and new cybersecurity threats in the industrial sector.
Changes to This Privacy Policy
AIRGASES reserves the right to update this privacy policy periodically to reflect changes in applicable laws, technological advancements, regulatory guidance, or our business practices. We will clearly communicate any significant modifications through prominent notices on our website, direct email notification to registered customers, or other appropriate channels.
We strongly encourage you to regularly review this policy to stay informed about how we collect, use, protect, and respect your personal data. Your continued use of AIRGASES services following policy updates constitutes acceptance of those changes. This document always displays the current policy version's effective date at the top.
Contact Information
AIRGASES Privacy Office
Company: AIR GASES COMPANY "AIRGASES"
Location: Dammam, Kingdom of Saudi Arabia
Email: privacy@airgasesco.com.sa
Telephone: +966 53 743 7400
We welcome your questions, concerns, and feedback regarding your privacy and data protection. Our dedicated team is committed to addressing your enquiries promptly and professionally.
